That's why you should always use either the "Preview" or the "Fast preview" function of Helicon Remote to check the actual exposure before proceeding with the shoot. Camera manufacturers use certain tricks to emulate the actual exposure (with varying success), but the fact is that the exposure time cannot be accurately applied in Live View mode (because unlike the actual shot, the shutter isn't triggered for each Live View frame). Q: How to configure Helicon Remote to save images to the memory card instead of downloading them to a computer or tablet?Ī: It is normal for Live View image to have the exposure different from the one on actual shots. That means you should generally connect the camera first, close all pop-ups and only then start Remote. Pay attention to programs that open up automatically when you connect the camera (autoplay menu, image import tool etc.) and close them prior to starting Remote. A system-wide lockup is also a possibility (if that happened, just turn the camera off or pull out its USB plug to regain control of your computer). Helicon Remote and Lightroom/Photos/Autoplay menu on Windows/Explorer/Gallery/you name it), all kinds of errors may occur to one or both programs. If two such pieces of software are active at the same time (e. Make sure no other camera related software is running. If the prompt does show up, but Helicon Remote still doesn't detect the camera, please follow these troubleshooting recommendations: Alternatively, if your Android is rooted you may try this tool (the "Fix" button), which sometimes helps: It can be solved by installing a custom Android ROM (like CyanogenMod), but you only should do that if you have some understanding of the process. If a cursor does appear but the camera is not detected, it means that Android is configured to detect some kinds of devices and not others, and cameras didn't make it to the white list. If it doesn't, then either your adapter is not OTG, or your device has no USB host hardware, or Android has no USB support. A mouse cursor should appear on the screen. Connect a USB mouse instead of the camera. If your adapter conforms to the description, it still may be wrong (OTG adapter has a special pin layout). If it's a long cable and not just a small adapter - it's most likely wrong. If your adapter is different - it's wrong. It's an adapter with micro USB plug on one end and USB A (full-size) socket on the other (unless usbport on your device is not micro USB, like on some Samsung tablets). Make sure you are using a USB OTG adapter. In this case, please check the following: If there's no prompt, it's safe to say the problem is not with Helicon Remote app itself. On Android, there should be a pop-up prompt when you connect the camera and it turn it on (the prompt asks which app to launch to handle the camera). If the system detects your camera and Helicon Remote does not - send a bug report (menu -> Help -> Report a bug on Windows / Mac, menu -> Feedback -> Report a bug on Android). A: Make sure that operating system itself detects the camera.
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